Shipping policy

How your order is made

Every Studio Daydream piece is printed to order — nothing sits in a warehouse waiting. Once you order, your print goes into production at the partner facility closest to your delivery address. Please allow 2–5 business days for production before your parcel ships. Framed prints and canvases sit at the longer end of that range, as they are assembled by hand.

Delivery times

Shipping time is additional to production time and depends on your destination and the service you choose at checkout. As a general guide:

• United Arab Emirates: typically 2–5 business days after dispatch
• GCC and wider Middle East: typically 4–8 business days after dispatch
• International: typically 5–12 business days after dispatch

These are estimates, not guarantees. Customs processing, public holidays and peak periods can add time, and remote addresses take longer than city centres.

Shipping costs

Shipping is calculated at checkout based on your address and the size of your order. You will see the exact cost, and any options available to you, before you pay — there are no charges added afterwards.

Tracking

You will receive a confirmation email when you order and a second email with tracking details once your parcel is dispatched. If tracking hasn't updated for several days, that is usually a scanning gap rather than a lost parcel, but do write to us and we'll chase it.

Duties and taxes

Because we print regionally, most orders are produced within the destination market and no import duty applies. Where an order does cross a border, any customs duties or import taxes are set by the destination country and are the recipient's responsibility. We cannot predict or refund these charges.

Addresses

Please check your delivery address carefully at checkout — including apartment or villa number and any landmark the courier will need. Once an order is in production we cannot change the address. If a parcel is returned to us because the address was incorrect or the parcel went unclaimed, we can reprint and resend it, but the new shipping cost will be yours to cover.

Multiple items

Orders containing several pieces may arrive in more than one parcel and on different days, particularly if you have mixed posters with framed prints or canvases. This is normal and does not mean anything has gone missing.

Something wrong?

If your order arrives damaged, is incorrect, or tracking shows it lost in transit, email hello@studiodaydreamhq.com within 10 days of delivery with your order number and a photo where relevant. See our refund policy for full details of how we put it right.